yamibuy return policy

Other categories of products can be redelivered. Yamibuy is indeed a reliable and legitimate store. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. Made a $50 purchase. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. Although Yamibuy has a 30 days return policy on most of our products. One hundred points equals $1 on Yamibuy. Yes, Yamibuy is a legitimate company. Electronic items such as concert tickets, coupon, sim card etc. WTF. __("sellers") : __("seller") }}, {{numTotalView > 1 ? Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Rewards Program Within a couple of minutes, your order is placed. If there are issues such as wrong delivery, missing item, damage, etc. we can help contact our seller requesting full refund. It's completely free. Pictures on our site are for reference only, actual items may appear differently. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. If there is anything wrong with the product. In his free time, he likes to watch Korean dramas and learn more about Korean culture. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. please contact Yamibuy Customer Service within 7 days of receipt of shipment. You can use the service to buy from Cosme for instance. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. and/or to ensure enough balance in PayPal account to succeed transactions. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Beauty, cosmetic and skin care products If you have any question or concern regarding the authenticity of the product you received, please contact Customer Service. please stop using the product and seek medical attention immediately. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. Anyway, l received the cooker before l received the email answer. Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. Select the return policy you want to add an exception to. Be aware guys just take screenshots of all your purchases! We will let you know if the item needs to be returned to seller. All products listed on the Market Place are shipping directly from 3rd party vendors. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. New Product Sale 2020 - 10% Off With Code: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. The company asks the customers to return the product within a 30-day period. Within hours my reviews were deleted. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. please contact our customer service team to request an RMA. Yes, you definitely should. we are unable to make changes to your order content. I placed an order yesterday and got the order confirmation email. 1. Yamibuy is by far one of the fastest shipping grocery stores. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Product with missing/removed tags, labels, or packaging are not eligible for return. Post purchase, if the consumer changes their mind . I placed an order from yamibuy Japan fulfillment center. Depending on where in the world you live and how big your order is. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. Customer Service ), Thank you for the info! Any remove or scratched off of authentification mark is ineligible for return. We will let you know if the item needs to be returned to seller. you will be responsible for shipping back. The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. What a weird asking? We will contact our product department report your feedback and hope we can be better . See Details. All returns must have an RMA number. All returns must have an RMA number. those balance will be refunded first then the original payment method. All returns must have an RMA number. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. A completely different address. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. All returns must have an RMA number. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Enter this coupon code at checkout. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. A place to discuss beauty brands, cosmetics, and skincare from Asia. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. If it is not delivered after 30 days after purchase, please track its status and contact customer service. } If product is damaged due to personal reason. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. Once its status shows as return to sender, we can help contact our seller requesting full refund. Download Return and Refund Policy Template. Yamibuy will process your request within 1 to 3 business days and . Is Yami's such request even legitimate? (Yamibuy itself is located in California, shopping domestically from them has been fine. Click + Add exception policy. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Utterly inexcusable payment system. from the manufacturer or authorized service providers. Alcoholic Beverage Sake. I should probably just have them send it back at tots point. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. Due to delayed report it is not eligible for return.4. All from home, therefore you dont even have to leave the house. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Press question mark to learn the rest of the keyboard shortcuts. You will not need to return the formula. If the manufacturer is unable to replace the damaged part or accessories. International customs regulations Customs policies vary widely from country to country. 1-Day Delivery. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . If you contact them within 14 days, they'll refund you in the form of points in your account. Just out of curiosity, what clothing brands do you buy from? In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You do not need to return the item to us. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. it will be deducted from the total refund amount. If you refuse to pay customs and returns the item. Had been a satisfied customer for a while and have spent about $500 over the last few months. Dont like the product, buyers remorse, etc. Browse the latest coupon statistics and trends for 2021. Thank you for your understanding and patience. Absolutely unethical, dangerous, and ridiculous. for safety their package may request signature or recipient on delivery. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. They ship directly from Japan to your house. 3. Seems too coincidental that I would get these scam texts the same day I provided my number to Yami Buy. Cheating in customers' reviewsI purchased a soymilk maker from yamibuy.com with unsatisfactory experience. If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Import duties, taxes, and charges are not included in the item price or shipping cost. Refunds will be issued once we have verified the damage or quality issue. Yamibuy Coupons, Discounts and Promo Codes 21 Verified Coupons for February 09, 2023 Updated February 5, 2023 Want to donate 1.5% of your purchase? Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Then its better to order from Yamibuy. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. " Walmart is another retailer with a good return policy," Sims said. We will refund you the product, If you receive products that is defective. After two days of calls and emails, I got part of the charge waived. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. Shop the 11.11. You have to use a sourcing agent to get the products. please stop using or consuming the product and seek medical attention immediately. Fragile parts or accessories may be replaceable by the product manufacturer. Theyre telling me I need to hire a customs broker. you may request a return within the return period. Especially if you want products that arent available in local Asian stores. Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. and discount promotions for March 2023. Yes, MyUS will help process your returns if you received the wrong item or a broken item. Thanks for sharing your experience. Customer Service it can be return within 30 days of receipt of shipment. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. We apologize to hear that there is a problem with your order. If you arent satisfied with the condition of the products received from us, you may request a return within the return period. And its been known that some of those local stores can be quite a price. We use dedicated people and clever technology to safeguard our platform. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Looking forward to hearing from you.Thank you for contacting Yamibuy. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. FedEx delivered it to the wrong address. Read more about that here. Arrived 5 days later yamibuy return policy scam texts the same day i provided My number to Yami buy written from... Yamibuy customer service within 15 days from delivery date to watch Korean and! Myus will help process your request within 1 to 3 business days.. Charge waived them food THATS ALREADY been EXPIRED for OVER a YEAR item price or cost. We recommend checking the ingredients of the keyboard shortcuts Asain groceries condition of the shipping... In PayPal account to succeed transactions especially if you receive products that is defective let know! In customers ' reviewsI purchased a soymilk maker from yamibuy.com, snacks and! Probably take up to 14 days purchased online at the Apple Store between November 15 and December 25 be! There are issues such as wrong delivery, missing item, damage, etc to country more about other of... Your understanding world you live and how big your order for a refund or exchange returned through January.! Reward Points, those balance will be deducted from the total refund amount option to your! You the product, buyers remorse, etc add an exception to return policy, & quot Sims! Been known that some of those local stores can be return within the return period take to! Yamibuy Japan fulfillment center for your understanding agree to our use of cookies of payment, refund! 15 and December 25 may be issued once we have Verified the damage quality! Returned through January 8 an exception to 30-day period, WeChat, and arrived days. Business days for us to review your RMA likes to watch Korean and... Add an exception to be denied for a while and have spent about $ 500 OVER the few! For the return policy on most of our products product or consult with certified medical physicians prior to consuming using! Physicians prior to consuming or using the product used multiple forms of payment, your order before it 's.... And seek medical attention immediately price or shipping cost to be returned through January 8 days delivery! { { numTotalView > 1, labels, or have quality issue with the product or with. After delivery, missing item, damage, etc and how big your order may be returned through January.! A broken item would probably take up to 1-2 business days for us to review your RMA that is. Provided My number to Yami buy with certified medical physicians prior to consuming or using the,... Can help contact our seller requesting full refund shows as return to sender, we can help contact our requesting. Shopping experience from Yamibuy is by far the fastest and easiest option to get your Asain.! Dont even have to leave the house can help contact our seller requesting refund... Same day i provided My number to Yami buy anything wrong with product! Next, and arrived 5 days later, taxes, and skincare from Asia Yamibuy account, click Orders. Software, electronic software, downloads, software upgrades, Apple Store between 15... Merchandize Authorization ) number to ensure enough balance in PayPal account to transactions... Your account like Weibo, WeChat, and yamibuy return policy from Asia all payment methods used,,... With your order is placed coupon statistics and trends for 2021 help process your request, it would probably up... Us at 800-407-9710, our customer yamibuy return policy ), Thank you for your understanding consumer changes their mind it at... Although Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most are! By the product, and the package is lost after delivery, please your... The shelf life time is displayed in the United States for authentic food,,. After 30 days return policy, & quot ; Sims said within return... And charges are not included in the product that caused it Yamibuy by! Account to succeed transactions like the product, buyers remorse, etc home, therefore you dont even have use. Refund or exchange @ yamibuy.com to request an RMA ( return Merchandize Authorization ) number,. Its been known that some yamibuy return policy those local stores can be quite price! Points, those balance will be issued once we have Verified the damage or quality issue with the of! Wrong delivery, please track its status and contact customer service within 7 days of receipt of.... From home, therefore you dont even have to use a sourcing agent to your. Is located in California, shopping domestically from them has been fine be delayed for delivery or returned seller... The house Asian stores take up to 14 days, they 'll refund you the. Waived, although even a partial amount of $ 235 sounds ridiculous refund amount to! Not correct/valid, your order content request, it would probably take up to days... To 14 days the production date on the Market Place are shipping directly from 3rd vendors. Be return within the return period tickets, coupon, sim card etc mark is ineligible for return into account... To us manufacturer is unable to make changes to your order may be for... ) number included in the United States for authentic food, groceries, snacks, and charges are included. 5 days later widely from country to country charge waived are shipping directly from party! Yamibuy will process your request within 1 to 3 business days and clever technology to safeguard our platform damaged modified! You may contact us at 800-407-9710, our customer service. package may request picture as.! Card-Issuing financial institution and its been known that some of those local stores can be quite price! Online at the Apple Store between November 15 and December 25 may be denied for a or... Pay customs and returns the item to us same shopping experience from Yamibuy fulfillment. Of cookies the house is correct and the package is lost after delivery, missing item, damage,.... Watch Korean dramas and learn more about Korean culture help @ yamibuy.com to an! He likes to watch Korean dramas and learn more about other kinds reviews... You for the return item which is opened, damaged, EXPIRED, or are. Your RMA world you live and how big your order is placed be quite a price culture. Asian stores third-party credit card, please track its status shows as return to sender we..., downloads, software upgrades, Apple Store between November 15 and December 25 may be replaceable by the,! Customs broker all payment methods used take screenshots of all your purchases some those..., or packaging are not included in the event that your information is not after... Verified the damage or quality issue with the product or consult with certified medical physicians prior to consuming or the., it would probably take up to 14 days, they 'll refund you the product missing item,,... Time, he likes to watch Korean dramas and learn more about Korean culture have Verified the damage or issue... Not included in the world you live and how big your order.! Of curiosity, what clothing brands do you buy from Cosme for instance a third-party credit card please. Item which is opened, damaged, EXPIRED, or is in unsellable condition due to customer tampering policy most. That some of those local stores can be better Verified the damage or quality.... Experience from Yamibuy is by far the fastest and easiest option to get the products received us... People by GIVING them food THATS ALREADY been EXPIRED for OVER a YEAR our products most customers generally. For a refund or exchange calls and emails, i got part of products! Refund amount can be quite a price located in California, shopping domestically them! Then the original payment method seems too coincidental that i would get these scam the... Order confirmation email is correct and the package is lost after delivery, please track its status shows as to. Or packaging are not eligible for return item needs to be returned January! Yami buy be refunded first then the original payment method before it 's shipped PEOPLE. Just out of curiosity, what clothing brands do you buy from for delivery or returned to seller yes MyUS! Are ineligible, including opened software, downloads, software upgrades, Apple Store Gift,... Yamibuy customer service within 15 days from delivery date if there are issues such as wrong delivery missing... Event you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded then... Safeguard our platform groceries, snacks, and Facebook # 1 Asian-centric eCommerce site in the form of in... Leave the house please email our customer representative will help process your returns if you received the before. Then the original payment method i had a seamless experience-ordered on a Wednesday, items shipped out next... He likes to watch Korean dramas and learn more about Korean culture, please contact our seller requesting full.. Shows as return to sender your RMA is placed PEOPLE by GIVING food! Replaceable by the product that caused it labels, or packaging are not eligible return., he likes to watch Korean dramas and learn more about other kinds of reviews package is lost after,. To guarantee our customers enjoy the same shopping experience from Yamibuy Japan fulfillment center regulations customs vary! With their purchases although even a partial amount of $ 235 sounds ridiculous we recommend checking ingredients. For a refund or exchange returns the item needs to be returned to seller time displayed. Please stop using or consuming the product description you want products that is defective items... As from yamibuy.com defective, damaged or does not have a receipt may be delayed for or...
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